Refund and Return Policy for Reboot Resources
Effective Date: October 1 2024
1. All Sales Final
All purchases made through Reboot Resources are final sale. This means that once your order has been shipped, we do not offer cancellations, returns, or refunds for any reason, except in the case of an error on our part (e.g., wrong item shipped, incorrect product description).
2. Sold As-Is
All items sold by Reboot Resources are sold as-is, without any guarantees or warranties, either express or implied. This includes, but is not limited to, warranties of merchantability or fitness for a particular purpose. Customers acknowledge that the items they are purchasing are surplus or pre-owned and may show signs of previous use.
3. Exceptions for Errors
In the rare event that an error is made on our part, such as:
- You received the wrong item or quantity
- The item shipped does not match the description provided at the time of sale
Please contact us within 5 days of receiving your order at reboot@silverservers.com or call 1-236-425-4400. We will work with you to resolve the issue, which may include sending the correct item or issuing a refund for the mistake.
4. Process for Returning Incorrect or Erroneous Items
If you received an incorrect or erroneous item, follow these steps:
- Contact Us: Reach out to our customer service team at reboot@silverservers.com or 1-236-425-4400 within 5 days of receiving your order.
- Return Authorization: If we determine that the error was on our part, we will provide a Return Merchandise Authorization (RMA) number and instructions on how to return the item at no cost to you.
- Refund or Replacement: Once we receive the incorrect item, we will send the correct item (if available) or issue a refund for the purchase price.
5. Contact Us
If you have any questions about this policy or need assistance with an order, please contact us:
Email: reboot@silverservers.com
Phone: 1-236-425-4400
Address: 765 Lorne ST, Kamloops, BC V2C 1W7